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Why Website Accessibility Is So Important

Making your website accessible is not only the right thing to do but a smart business move.

In today's digital age, having a website that is accessible to all users is not only essential but also a smart business decision. Website accessibility ensures that your content can be easily accessed and understood by people with disabilities, thereby increasing your user base and avoiding potential legal issues. In this blog post, we'll explore the importance of website accessibility, its benefits, and some eye-opening statistics about demand letters and lawsuits related to website accessibility from 2018 to 2023.

Website Accessibility Overview

Website accessibility refers to the design and development of a website in a way that ensures people with disabilities can access and interact with its content seamlessly. This includes individuals with visual, auditory, cognitive, and motor impairments. Accessibility is not only a moral responsibility but also a legal requirement, as it falls under the Americans with Disabilities Act (ADA) and the Web Content Accessibility Guidelines (WCAG).

Benefits of Having an Accessible Website

  1. Enhanced User Experience: An accessible website offers a better user experience for everyone, including people with disabilities, older adults, and even those with temporary impairments.

  2. Wider Audience Reach: By making your website accessible, you can reach a wider audience, as approximately 15% of the world's population has some form of disability.

  3. Improved SEO: Accessible websites usually have better search engine optimization (SEO) due to their well-structured content, descriptive image captions, and easily navigable links.

  4. Positive Brand Image: Demonstrating a commitment to accessibility can enhance your brand's image and showcase your business as socially responsible and inclusive.

  5. Legal Protection: Ensuring website accessibility can help you avoid costly demand letters and lawsuits.

Statistics: Demand Letters and Lawsuits

Over the past few years, there has been a significant increase in the number of businesses receiving demand letters or facing lawsuits related to website accessibility. Here's a breakdown of the numbers:

  • 2018: 2,258 lawsuits

  • 2019: 3,470 lawsuits

  • 2020: 3,550 lawsuits

  • 2021: 4,200 lawsuits (estimated)

  • 2022: 4,500 lawsuits (estimated)

  • 2023: 5,000 lawsuits (estimated)

It's clear that businesses need to take website accessibility seriously to avoid the costly consequences of non-compliance. The average settlement cost for a website accessibility lawsuit or demand letter ranges from $20,000 to $50,000, not including legal fees and potential reputation damage.


Website accessibility should be a top priority for businesses. Ensuring that your website is accessible not only enhances user experience and reaches a wider audience, but also protects your business from expensive legal battles. By making your website accessible, you demonstrate your commitment to inclusivity and social responsibility while enjoying the many benefits that come with it.


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